I've decide what I want for my new bike. A Cannondale CAAD10 3 - 2014 w/50cm Frame. The smallest size that REI sells in that model is 54cm. Yet in Womens,I saw a 50cm. I even straddled it as reference to see what frame size I would need for the model I wanted. They don't stock a Men's 50cm. Was told it had to be a "Special Order". Okay.i can undertand that.
They just need to Order me one. I go to Customer Service,fil out the Form. Was told I'll hear from them in 2-3 days. I was told the bike wasn't available for "Special Orders". Huh,how is getting a bike in a frame size that they make a "Special Order"? They order every size from 54cm up. Why can't the order a 50cm too? Doesn't make any sense to me.
I looked on the Cannondale site for Authorized local dealers. I called 3 of them. Was told that they have the model I want but not in that size. I asked if they could order it? All 3 said "Sure,No Problem". Wait time would be 10 days to 2 weeks. I told each shop about my REI experience,and they thought it funny. One shop said that they (REI) was the biggest Cannondale seller in the area. And thought it strange that they (REI) couldn't get a smaller size frame of a model that they (REI) sell. While the Indie shop could. Indie shop said 'they just have to order one'
So, I'm stuck. I'm an REI member. But I'm dismayed by their inability to get me a smaller size frame of a bike that they sell. I'll go to the Indie shop if I have to. But,spending $2,200 would be a nice Dividend next year.
Any Tips/Advice on how to make REI see the error of their way in this situation here?
BTW,this is the email they sent me :-(
By way of introduction, my name is Taylor and I work Customer Service at the Seattle Flagship REI and I will be the person handling your special order request.
I went ahead and contacted Cannondale this morning and the bike is not currently available to special order.
I hope this news isn’t too devastating and if there is anything else we can help you with in the future please feel free to call or stop in.
Have a great week and enjoy the weather!